IT support that fits your business.
Not the other way around.
Every business has different IT needs. A two-person home office doesn't need the same support as a 30-person company. That's why we built five plans with clear names, clear features, and no hidden extras.
Pick the plan that matches where your business is right now. You can always move up as you grow.
Five plans. One clear progression.
Our plans are built around how much IT support your business needs right now:
Lite
Call us when something breaks. No contracts, no monthly fees, just pay per call when you need help. A straightforward option if your IT needs are occasional.
Core
Choose the services you need from our full menu. Add monitoring, security, backup or cloud management, and adjust monthly as your needs change. Billed monthly, cancel anytime.
@home
Proactive support built for home offices. Your device is monitored, patched and maintained, with 30 minutes of remote support included every month. Billed monthly with an entry-level SLA, so you get guaranteed response times without an annual lock-in.
Plus
Full monitoring and management across your devices, servers and network. Problems are caught and handled before your team notices, with quarterly business reviews to keep your IT aligned with your goals. 12-month SLA, billed monthly.
Enhanced
Your complete IT department for one flat monthly fee. Unlimited remote and on-site support, full security suite, backup, cloud management and monthly business reviews, all included. 12-month SLA, no hourly charges, no surprises.
The difference between plans isn't just features - it's how we work with you.
Lite is reactive: you call, we fix. Core lets you pick and choose. From @home upward, we're proactively watching your systems and catching problems before they affect your team.
What each plan includes
Lite
Expert help when you need it
How it works:
No monthly fees, no contracts. When something breaks, you call us and we fix it. You pay for the time we spend, and that's it.
What's included:
- Access to our experienced support team
- Helpdesk ticket tracking for every job
- Ticket report with every invoice
- Remote and on-site support available
What it doesn't include:
Monitoring, security, backups, or any proactive services. This is break-fix only - we step in when you have a problem.
Good fit if:
You're a small business with basic IT, things rarely go wrong, and you don't want a monthly commitment. Also works as a starting point if you're not sure what you need yet.
Core
Build your own support package
How it works:
Monthly commitment, no annual lock-in. You pick the services your business needs from our full menu - monitoring, security, backup, cloud management - and we manage them for you. Add or remove services as your needs change
What's included:
- Discounted support rates
- Helpdesk ticket tracking
- Monthly reporting on all active services
- Business review meetings on request
What can you add:
Device monitoring, patch management, server management, network monitoring, endpoint protection, email security, data backup, Microsoft 365/Google Workspace management - any combination that fits.
Good fit if:
Your business is growing and you know you need some level of IT support, but you're not ready for a full annual commitment. You want to start with what matters most and build from there.
@home
Professional IT support for your home office
How it works:
Monthly plan with an entry-level SLA. We monitor your device, keep your system updated, and include 30 minutes of remote support every month. When you need more help, you get priority response at discounted rates.
What's included:
- Entry-level SLA protection
- Device monitoring (1 device)
- Patch management (Windows updates handled for you)
- 30 minutes remote support per month
- Priority response when you need extra help
- Monthly reporting
What can you add:
Server management, network monitoring, security, backup, cloud management - all available at add-on rates.
Good fit if:
You work from home and your IT is important to your livelihood, but you've been managing it yourself until now. Nobody else in Cape Town offers a plan built specifically for home office professionals.
Exclusive to Kwik Support
Plus
Full proactive IT management
How it works:
12-month agreement, billed monthly. Full SLA with guaranteed response times. We monitor your entire IT environment - servers, devices, and network - and manage it proactively. Problems get caught and fixed before your team notices. Quarterly business reviews keep your IT strategy on track.
What's included:
- Full SLA with guaranteed response times
- Managed server monitoring and maintenance
- Device monitoring across all devices
- Patch management
- Automated maintenance procedures
- Network device monitoring
- Remote support block included
- Quarterly business review meetings
- Monthly reporting
What can you add:
Security suite (endpoint protection, email security, archiving), data backup, cloud management.
Good fit if:
You're an established business that can't afford to lose time to IT problems. You want someone watching your systems around the clock and fixing things before they break. You're ready for an annual partnership.
Most Popular Plan
Enhanced
Your complete IT department
How it works:
12-month agreement, one flat monthly fee. Full SLA with guaranteed response times. Unlimited remote and on-site support. We handle everything - monitoring, security, backup, cloud management, and strategic IT planning. Monthly business reviews keep everything aligned with your goals.
What's included:
- Full SLA with guaranteed response times
- Unlimited remote and on-site support
- All managed services (servers, devices, network, automation)
- Endpoint protection
- Email security and archiving
- Risk intelligence
- Workstation and server backup
- Microsoft 365/Google Workspace management
- Recovery testing
- Monthly business review meetings
- Monthly reporting
What can you add:
Advanced threat detection (EDR), full disk encryption, workstation imaging, data risk assessment.
Good fit if:
You need a full IT department but don't want the overhead of hiring one. Your business depends on IT, downtime costs real money, and you want one flat fee that covers everything.
Quick comparison
Lite
Core
@home
Plus
Enhanced
Commitment
None
Month-to-month
Month-to-month
12-month, billed monthly
12-month, billed monthly
SLA
No
No
Entry-level
Full
Full
Support model
Reactive
A la carte
Proactive
Proactive
Fully managed
Monitoring
-
Optional
Included (1 device)
All devices + servers
All devices + servers + network
Patch management
-
Optional
Included
Included
Included
Security
-
Optional
Optional
Optional
Included
Backup
-
Optional
Optional
Optional
Included
Cloud management
-
Optional
Optional
Optional
Included
Support included
Pay per call
Discounted rates
30 min/month + discounted
Support block + discounted
Unlimited
Business reviews
-
On request
On request
Quarterly
Monthly
Reporting
Included
Included
Included
Included
Included
Not sure which plan is right?
You don't need to decide right now. And you definitely don't need to understand every line of a comparison table.
Take our free IT Health Check
Answer 8 quick questions about your current IT setup, and we'll tell you where you stand and which plan makes sense for your business.
Or just talk to us. We're IT people, not salespeople.
Call: 087 820 5005 - we answer during business hours.
WhatsApp: 081 526 1626
For quick questions Email: info@kwik.support
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